1.General Bonus Terms & Conditions
1.1. From time to time we may offer bonuses, rewards, promotions, competitions, cashback and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs”). Each specific promotion will also have their own customer terms and conditions outside of the General Bonus Terms and Conditions. By taking part in any promotion and agreeing to receive bonuses offered by KAULANA CASINO, you automatically consent to comply with our general bonus terms & conditions.
1.2. In case you intend to participate in a promotion or to receive some bonus offered by KAULANA CASINO , but does not properly understand how the promotion/bonus works, you should address KAULANA CASINO Customer support for clarification.
1.3. KAULANA CASINO reserves the right to add, remove or alter any of the promotional/bonus details or terms.
1.4. It is your responsibility to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a specific promotion, KAULANA CASINO will inform you.
1.5. We may make terms and conditions available in various languages for convenience. In case of any discrepancy between the English language version and the non-English language version of these terms and conditions, the English version takes priority.
1.6. Offers are limited to one offer per Player (one offer per household address, shared computer or shared IP address, email address, telephone number, payment method).
KAULANA CASINO reserves the right to suspend or close any account suspected of being a duplicate. The original deposit made by the Player if applicable will not be confiscated and only the Bonus and/or winnings from the Bonus will be confiscated.
1.7. Unless otherwise stated, active Bonus must be wagered within 7 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.8. When you take part in a promotion, both deposited funds and bonus funds become the “bonus balance”. If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your deposit only, in which case the bonus funds and any winnings will be forfeited.
1.9. If you have decided not to participate in a promotion(s), you have already opted into, you must contact KAULANA CASINO Customer support and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or the equivalent in any other currency) is the minimum deposit to avail of promotions or bonuses.
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.
1.12. If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, your bonus amount, and opt out of the promotion.
1.13. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.
1.14. When playing an active bonus, your funds will be used in the following order: Funds required to trigger the bonus, Bonus funds and Any remaining funds.
1.15. You can withdraw real money balance before satisfying bonus wagering, by doing so you will forfeit the funds in your bonus balance.
1.16. In case you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared from any remaining wagering requirements.
1.17. After wagering requirements are met, the deposit funds, bonus money and any winnings gained will become withdrawable real-cash money in your account.
1.18. KAULANA CASINO bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).
▪ Revoke and/or cancel any Bonuses and Bonus winnings that we regard to have been gained by misuse of the system.
▪ Ban such players from receiving further Bonuses
▪ Close the account
Abuse may include but is not limited to:
· Using multiple Account(s)
· Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us
· Wagering bonuses on excluded Games
· Co-operation, collusion or organisation of bets from the same source
· Manipulation of software, exploitation of loopholes or other behaviours which amount to deliberate cheating
· Hiding IP addresses or using a VPNs
· Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
· Using strategies that take advantage of any software bug or failure. on the built-up value during real-money play;
· Moving from bets that are placed on high variance outcomes, and after a large win switching to normal variance outcomes with smaller bets with the purpose of clearing Wagering Requirements
1.19. We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions
1.20. We may make amendments to an Offer to correct typographical errors or to improve understanding and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
1.21. KAULANA CASINO reserves the right to ban a player from participating in promotions at its own discretion at any time.
1.22. In case you failed to claim a deposit bonus, or forgot to do so, and intends to play with the bonus, you must contact Customer support prior placing any bets and ask to adjust your balance.
1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.24. Bonus money is free money intended to help you enjoy KAULANA CASINO ; it is not to be withdrawn once received. In order to prevent you from withdrawing your bonus funds instantly, KAULANA CASINO (as well as other casinos) requires so-called “wagering” of the bonus money. Wagering coefficient indicates the number of times you need to place the amount of bonus.
1.25. Participation in some promotions requires opting in. It can be done either by clicking on a link in the promotion on site / by email or by contacting the Customer support. You are free to opt out of receiving promotional newsletters at any time.
1.26. Bonus is in effect until bonus wagering requirements are fulfilled, all bonus money is lost or the bonus expire.
1.27. Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the bonus has been wagered, lost or forfeited, will be removed and may result in your account being closed for bonus abuse.
1.28. We reserve the right to withdraw or suspend any promotion or campaign at any given time.
1.29. We reserve the right to update the bonus terms and conditions at any time.
2. Specific promotions
2.1. Free Spins without deposit
2.1.1. Unless otherwise stated, free-spins claimed without a deposit have a ninety-nine (x99) wagering requirement and a maximum winnings withdrawal cap of €100. VIP players may have a different winnings withdrawal cap of ten times (x10) the amount won from free-spins.
2.1.2. For players that have never deposited before, in order to withdraw winnings from free-spins credited without a deposit, you will be required to deposit €20 for verification purposes.
2.2. Free Spins With Deposit
Unless otherwise stated, free-spins claimed with a deposit have a thirty times (x30) wagering requirement and a maximum winnings withdrawal cap of ten times (x10) the amount won from free spins and a hundred times (x100) for VIP players.
2.3. Match bonuses
Unless otherwise stated, bonuses claimed with a deposit have a wagering requirement of thirty times (x30). The maximum that can be withdrawn from match bonuses is ten times (x10) the amount of the deposit used to claim the bonus and a hundred times (x100) for VIP players.
2.4. Instant bonuses
From time to time support agents may grant you a free bonus that is not claimed with a deposit on a case by case scenario. The maximum that you can withdraw from the winnings of a no-deposit bonus is €100 and ten times (x10) the amount of the bonus for VIP players.
2.5. Wagering contribution and bonus rollover
Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
Below are the games’ bonus wagering contribution rates:
· Slot games: 100% (aside from list below which contribute nothing)*
· All other games: 10%
*Slot games: 1429 Uncharted Seas, 2 Million B.C. , Ancient Egypt, Beautiful Bones, Bloodsuckers, Book of Dead, Dark Joker Rizes, Dead or Alive 2, Doom of Egypt, Eggomatic, Flowers, Gemix, Guns N' Roses, Hugo 2, Immortal Romance, Jack Hammer, Jack Hammer 2, Jackpot Rango, Jimi Hendrix, Jokerizer, Kitty Cash, Legacy of Egypt, Lucky Leprechaun, Moon Princess, Mystery Joker 6000, One Armed Bandit, Pimped, Pirate's Charm, Playboy, Queen of Gold, Rambo, Reactoonz, Reptoids, Riches of RA, Rise of Merlin , Rise of Dead, Secret of the Stones,Sakura Fortune, Starburst, Stardust, Super Fast Hot Hot, Super Multitimes Progressive, Super Lucky Reels, Sugarpop, Sushi Bar, Terminator 2,Testament, The Sword And The Grail , Thunderstruck, Thunderstruck II, Tiger's Glory, Tombstone, Tower Quest, Ultimate Super Reels, Valley of the gods, Vikings, Vikings go to Hell, Who Wants To Be A Millionaire, Winterberries, Book of 99, Le Kaffee Bar are excluded from all bonus promotions.We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.
Although the wagering rules listed above are KAULANA CASINO default wagering settings, player’s participation in certain promotions activates special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.
