Any Questions?

We take every measure to ensure a safe and fun experience for all players at Kaulana Casino.

All the transactions are encrypted with the strongest technologies available and all the data is kept secure with encryption and strict security protocols to handle the data. Check out the Kaulana Casino PRIVACY POLICY for more information on this topic.

We keep all player funds with reputable financial institutions and banks, meaning that any balance and winnings on your account are guaranteed to be available for a rapid withdrawal. Moreover, all jackpots winnings are guaranteed by the game providers themselves so you can rest assured that when you win that mega-jackpot it will be paid out rapidly, in full and that we will be celebrating it with you!

As part of the strict regulations that Kaulana Casino is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Kaulana Casino Management).

The verification process (also known as KYC process) is a standard check of the player’s identity and payment methods to ensure the security of personal information and integrity of the games.

To verify your account, you need to send copies of some documents to [email protected]

The documents requested may include, but are not limited to:

• A photo of a valid personal identification document (ID, Driver’s license, or Passport)

• A photo of front and back of the signed valid credit card(s) used for depositing and copies of all other payment methods registered or used

• A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account

• A photo of valid Bank Statement